Terms of service

GENERAL TERMS AND CONDITIONS

14th of January 2026

POP&ROLL Art Concept Store | Art Toilet | Art Gallery

The present General Terms and Conditions of Dorottya Experience Kft. contain the contractual rights and obligations applicable to purchases and commercial transactions in the POP&ROLL Art Concept Store, Art Toilet, Art Gallery and their online interfaces.

1. INTRODUCTORY PROVISIONS

1.1 Definitions in capital letters in these Terms and Conditions have the following meanings:

"General Terms and Conditions" or "GTC" means the general terms and conditions set out in this document.

"Shops": the POP&ROLL Art Concept Store, the associated gallery and the Art Toilet.

"Visitor" or "You" or "Consumer" means any person who uses the services of the Shops, physically enters the Shops or makes an online purchase from the website.

„Service Provider”: means Dorottya Experience Kft. (company registration number: 01-09-338423; registered office: Door 206, Floor 2, Dorottya utca 6, Budapest, H-1051, authority keeping the register of commercial activities: Budapest Főváros V. Kerületi Polgármesteri Hivatal Ipari- és Kereskedelmi Osztály).

1.2 Only a person who accepts the terms of the GTC and the Privacy Policy may use the Shops' webshop. In other words, by entering, making a purchase or using the online store, the Visitor must accept the terms of the GTC and the data processing contained in the Privacy Policy. If the Visitor fails to do so, he/she must immediately cease browsing the webshop, making purchases or using the services.

1.3 A The Service Provider may unilaterally amend the GTC at any time. In any case, the amended GTC will be published on its website. The amended GTC shall be valid and effective from the date of publication.

1.4 The Visitor may enjoy the Shops and the services provided by the Service Provider subject to this GTC. If the Visitor fails to comply with the GTC, the Service Provider's staff and security service may remove the Visitor from the Shops without a right to a refund. This shall not affect any claims of the Service Provider against the Visitor or claims arising from the Visitor's actions. The Visitor must comply with any reasonable instructions given within the Shops by the Service Provider's staff or by a third party acting on the Service Provider's behalf. By entering the Shops, the Visitor accepts that s/he is obliged to take steps to ensure his/her own safety, taking into account any personal medical condition. In the Shops, including queuing for the Shops, each Visitor must behave in a manner that does not endanger the health or property of others.

1.5 The Service Provider also reserves the right to close all or part of the Shops or to limit the number of persons entering the Shops at any time. Any closure or restriction imposed by this condition may be due to, but not limited to, technical or operational reasons, lack of capacity, special event, safety of guests and if circumstances otherwise require in the opinion of the Service Provider. In the event of closure of all or part of the Shops for any of the above reasons, the Service Provider reserves the right to unilaterally determine the compensation to be provided to Visitors for such reasons, including the right not to provide any compensation.

1.6 A The Service Provider will refuse entry to the Shops or remove any person from the area without refund:

1.6.1 whose presence or behaviour may adversely affect the experience or safety of staff and/or other Visitors;

1.6.2 who engages in inappropriate and/or undesirable behaviour;

1.6.3 who has been convicted of a criminal offence against the Service Provider or has caused damage to property belonging to the Service Provider, in relation to which his/her liability has been finally adjudicated by a civil court;

1.6.4 who uses or engages in violent, aggressive, threatening, abusive, discriminatory language or conduct, or conduct that may cause a breach of the peaceful enjoyment of the Shops;

1.6.5 attempting to enter or staying on the premises of the Shops with an invalid or invalidly obtained ticket - or with a discounted ticket to which they are not entitled;

1.6.6 who brings with them any item, including flags, banners, clothing or promotional material, which in the opinion of the Service Provider is in any way offensive or detrimental to the experience of other Visitors;

1.6.7 who fails to comply with the requirements of health and safety procedures;

1.7 The Service Provider reserves the right to initiate legal proceedings, including criminal prosecution, against any person who causes damage to any part of the Shops or displays any sign or visible representation that is or may be deemed to be threatening, abusive or otherwise unlawful, including but not limited to entering the Art Toilet without a valid ticket; or the Service Provider has reasonable grounds to believe that a ticket has been purchased from an unauthorized source. If any member of the Visitor Group breaches any of the conditions set out in this clause, the Service Provider reserves the right to take action against all other members of the Visitor Group in accordance with this clause.

2. TICKETS TO THE ART TOILET

2.1 The Service Provider may unilaterally decide on the possible refund of tickets, vouchers and gift cards to the Art Toilet. In particular, reserved tickets shall not be refundable in the event of refusal of entry by the Service Provider for any of the reasons referred to in these GTC. Tickets may be used within 1 year from their purchase unless otherwise stated on the ticket itself or in the rules of the promotion for which the ticket was sold. If the Service Provider decides to refund or is legally obliged to do so, the refund is only possible for tickets purchased within 180 days and the refund period is up to 4 weeks.

2.2 If a ticket is purchased on behalf of another Visitor, the purchaser accepts these GTC on behalf of all guests and must ensure that all members of the group are aware of and comply with these GTC.

2.3 It is strictly prohibited to sell tickets/vouchers without the permission of the Service Provider and third parties designated by the Service Provider.

2.4 Az Only persons authorised by the Service Provider are entitled to sell any product or provide any service in the Shops.

2.5 The contracting party for payments made on the Shops' website is the Service Provider. The contract between the Visitor and the Service Provider is concluded with the message confirming the purchase. The contract shall be governed by Hungarian law and the courts of Hungary shall have exclusive jurisdiction.

2.6 A valid ticket is a ticket that has been purchased or reserved through the Service Provider or through a third party ticket reseller approved by the Service Provider and that entitles the holder to enter at an appropriate and valid time during the opening hours.

2.7 A ticket purchased for the Art Toilet entitles a single Visitor to a single entry. Upon leaving the Art Toilet, the Visitor must purchase a new ticket entitling to a new entry, and if the Visitor wishes to re-enter the Art Toilet, the ticket price will not be refunded. Lost, destroyed or damaged tickets cannot be replaced or exchanged.

2.8 Each Visitor entering the Art Toilet must have a valid ticket, which must be kept at all times until the final departure from the Art Toilet and must present it for inspection upon request by any employee of the Service Provider or third party acting on behalf of the Service Provider.

2.9 A The Service Provider does not guarantee the fixedness of ticket prices and reserves the right to change ticket prices. Regarding the exact ticket prices, the ticket prices displayed on the website of the Shops and at the venue are valid for all ticket types.

2.10 Both free tickets and tickets purchased for a consideration are non-refundable, non-transferable and non-saleable, and any modification of any kind will render the tickets invalid. Tickets which the Service Provider has reasonable grounds to suspect have been transferred or altered in any way shall not be valid for entry to the Art Toilet. Lost tickets will not be replaced by the Service Provider. The ticket purchased is valid only on the date printed on the ticket. Tickets may not be valid for special events or specific areas at the Art Toilet, for which a separate charge may apply.

2.11 For a Visitor, a valid ticket includes access to most areas at the Art Toilet. Areas at the Art Toilet are subject to availability and at the discretion of the Service Provider.

2.12 The Service Provider is entitled to issue tickets in the context of special promotions ("Promotional Tickets"). The availability and content of the Promotional Tickets are subject to the rules applicable to the promotion in question. The Service Provider shall be entitled to introduce discounts not specifically mentioned in these GTC, which shall be indicated on the website and in the Shops. Art Toilet staff may ask you to show appropriate identification before admission to verify the circumstances justifying the discounted ticket purchase. If the Visitor is unable to provide proof of entitlement to the discount, the Art Toilet staff may refuse entry.

3. CHILDREN

3.1 Minors or persons with limited legal capacity may use the services of the Shops only with the consent of their legal representative. It is the responsibility and duty of the person with limited legal capacity to obtain such consent. It is not the Service Provider's responsibility or ability to know or find out the actual user during online transactions when making purchases on the website, and therefore the responsibility for this rests solely with the Visitor.

4. HEALTH AND ACCIDENT PREVENTION

4.1 Various special effects (including sudden sound effects and flashing lights) may occur in certain areas of the Shops. Visitors with high blood pressure, heart disease or other pre-existing medical conditions are advised to contact the Shops staff for further details and to avoid areas of the Shops where such special effects are used.

4.2 If you have epilepsy or have had a seizure, please consult your doctor before visiting the Attraction. Some people are sensitive to flashing or vibrating lights, geometric shapes or patterns in their surroundings. This may also be caused by hidden epilepsy, in which case viewing video content may trigger an epileptic seizure. Contact the Shops staff immediately if you experience any of the following health problems or symptoms when exposed to flashing or flickering lights or other light effects or while viewing video content: eye pain, altered vision, migraine, muscle twitching, seizures, other involuntary movements, fainting, loss of consciousness, confusion or disorientation. In addition to the above, contact the Shops staff immediately if you experience any of the following symptoms while viewing video content: dizziness, nausea, fatigue, symptoms similar to motion sickness, discomfort or pain in any part of the body (e.g., eyes, ears, hands, arms).

4.3 Wireless network functions or radio waves in the Shops may interfere with the operation of electronic devices or medical equipment (such as pacemakers), which could lead to malfunction or injury. If you wear a pacemaker or other medical device, please check with your doctor or the manufacturer of your medical device before visiting the Shops.

4.4 4.4 The Stores may contain certain installations (e.g., the SELFITTING ROOM) whose interior surfaces reflect in all directions. This makes it difficult to distinguish between the constructed space and one’s own reflection, which may cause significant spatial perception distortion. Continuous reflections and vivid lighting may trigger dizziness, nausea, headaches, and visual disturbances. Visitors experiencing such symptoms may become temporarily disoriented. In extreme cases, short panic reactions, anxiety, or momentary fainting may occur; such symptoms may lead to loss of consciousness or seizures, which can result in falls and collisions with objects. Individuals with epilepsy, cardiovascular or musculoskeletal conditions, as well as pregnant women, should exercise particular caution; for them, entering the SELFITTING ROOM is not recommended. Medical consultation is advised before entry if necessary, and if any of the above symptoms occur, please contact the staff. Visitors under the age of 18 may enter the SELFITTING ROOM installation only under the supervision of an adult parent. The exit within the SELFITTING ROOM is marked with an EXIT sign, and a “panic button” is available inside, which the Customer may press to alert the staff immediately in case of discomfort. Participation in the SELFITTING ROOM or similar installations is entirely voluntary. By entering, the visitor assumes all risks and consequences listed herein at their own responsibility. The Service Provider does not accept liability for any injury, accident, or health impairment occurring during the use of the mirrored space (including but not limited to any damage resulting from collisions or falls), and reserves the right to pursue claims for any damage caused by the Customer. By entering, the Visitor declares that they have understood the above warnings and accept the risks associated with participation.

4.5 The Shops staff may draw the Visitor's attention to certain health and safety procedures that the Visitor must follow.

4.6 4.6 Given the lighting conditions in the Shops, we ask our Visitors to take extra care to prevent accidents. The Service Provider disclaims any liability for damages suffered by Customers resulting from the improper use of scenery elements and other equipment and interactions, including selfie points and, functional works of art in the Shops and reserves the right to enforce any claims arising from any damage caused by the Customer. The staff of the Shops will provide information on the proper use of the Shops upon request of the Visitors, and, where applicable, will indicate the intended use through clearly displayed signage. The Service Provider expressly draws the attention of the Visitors to the risk of accidents resulting from interactions involving movement, as well as from the use of functional works of art.

4.7 The Visitor must comply with the regulations and safety requirements when using any equipment belonging to the Shops. Please check with the Shops staff or refer to the description or signage provided with the equipment. The Provider expressly advises Visitors to exercise caution when using the stairs leading to the Art Toilet.

5. Visitor behaviour

Visitors must observe the following prohibitions in the Shops

5.1 Smoking is prohibited in the entire area of the Shops (including queuing), this includes the use of e-cigarettes.

5.2 It is prohibited to bring pets or other animals into the area of the Shops, except for assistance dogs in accordance with the rules of the Assistance Dogs Training, Examination and Applicability Decree 27/2009 (XII. 3.) of the Ministry of Social Affairs and Labour.

5.3 No food or drink is allowed in the Shop area.

5.4 No other areas of the Shop may be entered outside the Visitor Areas.

5.5 The making of unnecessary noise (whether from a mobile phone, personal stereo or other) or behaviour that is likely to be annoying, offensive or intimidating to other Visitors or Shops staff is prohibited.

5.6 It is forbidden to bring drugs, drug precursors or psychoactive substances into the Shop area.

5.7 It is forbidden to bring into the Shop area any operable firearm, explosive, explosive device, device for the use of explosives or explosives, firecracker, fireworks, smoke bomb and any open flame or any activity involving a fire hazard, including sparklers.

5.8 No glass bottles, umbrellas or other objects that may cause injury and/or are considered dangerous, such as but not limited to knives, scissors, corkscrews, metal nail files, toy guns, replica guns, or any device that may directly endanger human life, are allowed in the Shop Area.

5.9 It is forbidden to bring to the area of the Shops skateboards, scooters, roller skates, hoverboards, bicycles, drones, other electric or other mechanically propelled vehicles, sports equipment, stands, etc.

5.10 Littering is prohibited in the Shop area.

5.11 It is forbidden to touch or remove the Artworks displayed in the Art Concept store or the objects (display cases, barriers) protecting them.

6. Security

We ask our guests to remain vigilant, alert our staff or security staff to any suspicious activity and ensure the safety of their valuables. Please help us by reporting anything that seems inappropriate - including in particular anything left unattended or anyone acting suspiciously. You can report anything suspicious to our staff who are always ready to help.

6.1 The Service Provider shall be entitled to refuse entry to anyone who is reasonably believed to be a danger to himself/herself or others, or to anyone who does not cooperate with the screening. Security personnel may search and inspect the Visitor's bag prior to entry. This is to ensure that prohibited items are not brought into the Shops. Where justified, a more thorough search may be carried out, during which the Visitor may be required to empty the pockets or place items from the pockets for search on the trays provided.

6.2 The Shops staff reserves the right to refuse entry to the Shop if the Visitor is under the influence of alcohol or drugs, or is suspected of being under the influence of such or similar substances.

6.3 A Security personnel may use security equipment including, but not limited to, a metal detector gate or a hand-held metal detector.

6.4 Illegal items found must be handed over to the Police by the Service Provider and cannot be returned.

6.5 Visitors are required to keep their personal belongings of value with them at all times. The Service Provider shall not be liable for loss, theft or damage to personal items brought into the Shops.

6.6 Az The Visitor is obliged to hand over any objects found in the area of the Attraction to the Service Provider's staff without delay. In accordance with Hungarian law, if the person entitled to receive the found object can be identified, the Service Provider shall notify him/her and, if he/she so requests, shall hand over the object without delay. In return, the Service Provider is obliged to hand it over within 8 days to the Notary of the Mayor's Office of Belváros-Lipótváros District of Budapest V., the competent notary based on the place of the find, considering that the Service Provider is not able to keep the found objects.

7. PHOTOGRAPHY AND FILMING

7.1 The Service Provider or other authorised third party may take photographs or make other recording in the Shops, in which picture or recording Visitor may appear. By accepting these GTC, the Visitor consents to the Service Provider's use of such images in connection with advertising and promotions and acknowledges that the copyright in such images belongs to the Service Provider and/or any authorized third party.

7.2 Unless expressly prohibited, the Visitor may take photographs and make recordings inside the Shops, provided that they are used for private purposes only and are not sold or used for any commercial or public purpose. By accepting these GTC, the Visitor agrees not to intentionally photograph and/or record video footage of any person without that person's permission and to comply with all photography/filming restrictions in the Shops.

8. COMPLAINTs HANDLING

8.1 At the entrance of the POP&ROLL Art Concept Store a guest book and a complaints book are available for Visitors. Complaints written in the complaints book will be investigated as soon as possible and within 30 days at the latest.

8.2 Details of the complaint handler:

Name: Dorottya Experience Kft.

Seat: Door 206, Floor 2, Dorottya utca 6, Budapest H-1051

Place of complaint handling: Floor 1, Dorottya utca 6, Budapest, H-1051

Customer service, complaints by email: popandroll@hungarianexperience.hu (messages are processed between 9:00 and 15:00 on working days)

Address for correspondence: Door 206, Floor 2, Dorottya utca 6, Budapest H-1051

8.3 In the event of a complaint, the Service Provider will, using the information available at the place indicated above for the handling of complaints and in connection with the content of the complaint, investigate (if possible) the service within its competence to correct the defect. If the complaint is due to a transport fault, the Service Provider will check, inform and contact the subcontractor responsible for the transport and will assist in the repair of the transport fault in the most direct and rapid way possible. If the complaint relates to the content of the web shop, product descriptions, it will examine the content or lack of content complained about and, if necessary, correct it. The customer will be informed of the investigation of the error and its outcome via the contact details registered on the website or, if the customer so requests, via other contact details.

8.4 The Service Provider shall promptly investigate and, if necessary, remedy the verbal complaint. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately make a record of the complaint and its position on the complaint and shall provide a copy of the record to the consumer in the case of an oral complaint made in person, and to the consumer within 30 days in the case of an oral complaint made by telephone or other electronic communication service. The service provider shall keep the record of the complaint and a copy of the response for three years and shall show it to the supervisory authorities at their request.

8.5 The Service Provider is not obligated to investigate a complaint that is identical in content to a previous complaint that has been answered in substance, a repeated complaint from the same Customer that does not contain new information, or a consumer complaint from an unidentified person.

8.6 We would like to draw the attention of our Visitors residing in the European Union to the fact that if they have a cross-border consumer dispute - i.e. their habitual residence is not in Hungary - they can also use the online dispute resolution platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU) for products or services purchased over the internet.

8.7 In the event of a complaint, the Visitor or customer has the right to contact the conciliation body competent for the place of residence or stay (available at the link: https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai). The conciliation body of the place where the service provider is established:

Name: Budapest Conciliation Board

Address: Door 111, Floor 1, Krisztina krt. 99, Budapest, H-1111

Phone number: +36 (1) 488 21 31

Mailing address: 1253 Budapest, PO Box 10.

E-mail address: bekelteto.testulet@bkik.hu

Website: https://bekeltet.bkik.hu

Complaints that can be submitted via websites:

https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa

https://uj.bekeltetes.hu/publikus/online-ugy-inditas

The Visitor shall be entitled to enforce its claim arising from the consumer dispute before a civil court in accordance with Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Civil Procedure Code.

9. Sale of artworks

9.1 The Service Provider provides the opportunity to purchase artworks (“Artworks”) exhibited in the gallery operating next to the POP&ROLL Art Concept Store. The purchase of artworks is primarily possible in person with the assistance of the Service Provider's staff. If the Service Provider provides the opportunity to purchase the Artworks online, then the provisions of section 10 shall be applied. The delivery costs for the respective Artworks shall also be indicated on the website prior to the purchase.

9.2 In relation to the Artworks, the Service Provider has obtained a statement from the artist accepting responsibility for the freedom from lawsuits, encumbrances and claims of the work, as well as a certificate of authenticity. If there is any doubt about the authenticity of the Artwork, the Consumer shall notify the Service Provider in writing without delay of any objection.

9.3 The Gallery sells the Artwork in the condition in which it is at the time of the sale, including all errors and deficiencies. In every case, the Consumer can make sure of the condition of the Artwork by a an in-person inspection at the address of the Gallery, which inspection is highly recommended.

9.4 The price is either well displayed next to the Artwork or can be found in a separate informational brochure, which can be obtained from the Service Provider's staff. The purchase price of the Artwork is indicated in Hungarian Forints (HUF) and also includes VAT and other public charges. The brochure contains the purchase price of the Artwork at the time of the exhibition, so if the Consumer wishes to purchase the Artwork at a later date, the Service Provider reserves the right to change the purchase price of the Artwork compared to the price indicated in the brochure.

9.5 The purchase price of the Artworks does not include the cost of delivery. The costs of delivery shall be borne by the Customer. The Customer has the option to deliver the Work himself or to have it delivered by a carrier company commissioned by him, in which case the Service Provider shall not be liable for the safe packaging of the Artwork, for any damage incurred during delivery or for the loss of the Artwork.

9.6 If the Customer does not have the Artwork delivered within 3 months of the payment of the purchase price, the Service Provider shall keep the Artwork for 3 months from the date of purchase, and after that have it delivered at the Customer's expense to the address specified by the Customer.

9.7 All risk shall pass to the Customer upon receipt of the Artwork, or upon receipt by the carrier designated by the Customer. In the case of a consumer, the risk shall pass when the carrier has been appointed by the Customer, unless the carrier has been recommended by the Service Provider. If the Customer is a consumer and the Service Provider undertakes to deliver the Artwork to the Customer, the risk of loss or damage shall pass to the Customer when the Customer or a third party designated by the Customer takes possession of the Artwork. If the Customer does not take delivery of the Artwork at the delivery address specified by him and the carrier returns it to the sender, the Service Provider shall proceed in accordance with clause 9.6.

9.8 In case of personal purchase of the Artworks, a contract for the transfer of ownership of shall be concluded using the individual order form attached as Appendix 1 to this GTC. The purchase price of the Artworks is due at the time of the conclusion (signing) of the individual order. Payment can be made in cash or by credit card.

9.9 Warranty claims arising from defective performance shall be governed by 11 of this GTC.

10. PRE-CONTRACTUAL INFORMATION ONLINE

A Based on Article 11 of Government Decree 45/2014 (II. 26), the Service Provider provides the following information:

10.1 We provide information about the name, address and contact details of the Service Provider as set out in clause 8.2. The place of business of the Service Provider is the seat indicated in clause 8.2, or the address of Floor 1, Dorottya utca 6, Budapest, H-1051, Hungary.

10.2 For any online order, the "Total" summary of the consideration includes the total (gross) amount of the consideration plus tax, expressed in Hungarian forints, with all additional costs. The Service Provider does not sell products for which the indication of the unit price is required by law (products available in multi-packages or bundles). The Service Provider does not use contracts of indefinite duration or flat-rate contracts. The consideration amount includes all costs related to the given purchase. For orders placed online, payment is to be made online; no on-site payment is possible.

10.3 A The Visitor's telecommunications service provider may charge a fee for the Internet, mobile or other electronic connection, and possibly for a special payment method (e.g. mobile payment), based on the Visitor's individual subscription or other contract, as a consideration for the Internet, mobile or other electronic connection of the means of making the purchase (mobile phone, telephone, computer with Internet connection, tablet, etc.). However, the Service Provider itself does not apply a surcharge.

10.4 The delivery charge will always be indicated precisely, in gross amount, on the payment page. For products sold by the Service Provider, the delivery charge is not subject to any limit or weight. The estimated delivery time in Hungary is 10 working days.

10.5 The Service Provider does not provide a service where the exercise of the consumer's right of withdrawal and termination would oblige the consumer to reimburse the Service Provider's reasonable costs.

10.6 The Visitor may submit complaints to the contact details indicated in the Service Provider's "Contact details for customer service and complaint handling" in section 8.

10.7 The Service Provider is not a signatory to a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers, and therefore it is not applicable.

10.8 The contract between the Service Provider and the Visitor is concluded for a limited period of time. In case of the purchase of an admission ticket, the contract remains in effect until the visit of the Attraction. Any ticket purchased is valid for a maximum of 1 year. The contract is not converted into a contract of indefinite duration.

10.9 During the purchase process, the Visitor has no obligations beyond the payment of the consideration.

10.10 The Visitor does not provide the Service Provider with a deposit or other financial security during the purchase process.

10.11 Operation of the digital data content, technical protection measures: the Service Provider ensures the operation of the digital data content through Codequalite Kft. and Banktech Kft. The data is transmitted in encrypted form, for which the Service Provider uses SSL (Secure Socket Layer) encryption. The Service Provider shall take technical and organisational measures to protect the data of the https://popandroll.art/ website, web shop and payment page, to prevent data loss, unauthorised access to data by unauthorised persons and unauthorised modification of data by unauthorised persons. With regard to the interoperability of digital data content with hardware and software, we inform you that the https://popandroll.art/ page are compatible with the latest versions of all known browsers.

10.12 Information on the time limits and other conditions for exercising the consumer's right of withdrawal and termination, as well as information on the costs of returning the purchased products, if any, is provided in point 10 of this document.

10.13 The language of the contracts covered by these GTC shall be Hungarian or English, in case of any discrepancy Hungarian shall prevail. Contracts covered by these GTC are not considered as written contracts and shall not be registered by the Seller.

10.14 You shall have the possibility to modify the data you have entered during the ordering process before finalising the order (by clicking on the back button in the browser, the previous page will be opened, so that you can correct the data entered even if you have already moved to the next page). The Service Provider draws your attention to the fact that it is your responsibility to ensure that the data you have entered are entered accurately, as the goods will be invoiced on the basis of the data you have entered. Please note that an incorrectly entered e-mail address or a saturation of the storage space associated with the mailbox may result in non-delivery of the confirmation and prevent the conclusion of the contract. If you have finalised your order and discover an error in the information provided, you must initiate a modification of your order as soon as possible. You can notify the Supplier of the modification of an incorrect order by sending an e-mail to the e-mail address you provided when placing the order or by calling the Service Provider.

10.15 If, despite the Service Provider's best efforts to ensure accuracy, an erroneous price is displayed, the Service Provider shall offer the option to purchase the product at the correct price. Once, the Visitor is then aware of the actual price, at which point they may choose to proceed with the order or cancel it without facing any legal repercussions. An incorrect price is defined as a price that is manifestly incorrect and unrealistic, differing significantly from the generally accepted price of the product or service in question. It may also include a price of "0 Ft" or "1 Ft" due to a system error, or other prices that show a striking discrepancy in value.

10.16 The Service Provider reserves the right to modify the price of products ordered via the webshop, provided that the change will be implemented simultaneously with the publication of the modification in the webshop. The change will not result in an increase in the purchase price of products already ordered. In the event of a price reduction between the date of sending the electronic payment notification and the date of receipt of the product, the Service Provider is unable to issue a refund when the payment is initiated by online credit card.

10.17 The stock information displayed in the webshop is indicative and refers to the time when the online shop database was updated. The Service Provider makes every effort to keep this information up to date; however, due to the rapid movements of stock, it cannot guarantee its accuracy. Consequently, some products (which are in stock) may still be shown as available on the relevant product page even though they have been sold out in the meantime.

10.18 The Service Provider excludes any liability for the conduct of the users of the website. The Visitor shall be fully and solely responsible for his/her own conduct, in which case the Service Provider shall fully cooperate with the competent authorities in order to detect any violations.

10.19 The Service Provider's webpages may contain links (e.g., Facebook, Google, Simplepay) that lead to the websites of other service providers. Service Provider is not responsible for the privacy practices or other activities of these service providers.

10.20 Commercial resale of the products is not permitted.

11. rIGHT OF WITHDRAWAL AND TERMINATION IN ONLINE SALES

11.1 The purchase can be cancelled at any time before pressing the "Pay" button without any consequences

11.2 If the Visitor has purchased a ticket that is not valid for a specific date, or if the Visitor has purchased a product other than the ticket that is subject to the rules of the consumer's right of withdrawal and termination regulated by Government Decree 45/2014 (II.26.), these rights can be exercised as follows:

11.2.1 If the above mentioned right of withdrawal and right of termination is available, then the Consumer is entitled, in the case of a contract for the sale of goods, to withdraw within 14 days of the delivery of

11.2.1.1 the product,

11.2.1.2 the last product supplied when supplying more than one product,

11.2.1.3 in the case of products consisting of several lots or pieces, the last lot supplied or piece,

11.2.1.4 if the product is to be supplied regularly within a specified period, the first service,

using the model notice of withdrawal and termination indicated in clause 11.4 of these GTC or by any other clear declaration to that effect. The Consumer may also exercise their right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

11.2.2 If the Visitor has purchased goods, s/he must return it within fourteen days of the cancellation notification to the address Floor 1, Apáczai Csere János u. 15/2., Budapest, H-1051. The Visitor shall bear the cost of returning the goods. The Visitor shall be liable for any depreciation resulting from use beyond the use necessary to determine the nature, properties and functioning of the product.

11.2.3 If the Visitor lawfully withdraws from the contract, the Service Provider shall refund the full amount paid by the consumer as consideration without delay, but no later than fourteen days from the date of becoming aware of the withdrawal. The Supplier shall refund the amount of the refund in the same way as the payment method used by the Visitor. With the Visitor's express consent, the Service Provider may use another method of payment for the refund, but the Visitor may not be charged any additional fees.

11.2.4 In the case of a contract for the sale of a product, the Supplier may retain the amount due to the Visitor until the consumer has returned the product or has proved beyond reasonable doubt that they have returned it.

11.3 Rules on the procedure for exercising the right of withdrawal

11.3.1 In the case of a written cancellation, it shall be deemed to have been given in time if the Visitor sends his/her declaration to the Service Provider within 14 calendar days (up to the 14th calendar day). If the Visitor sends the withdrawal by post, the Service Provider shall take the date of posting into account for the calculation of the time limit, if by e-mail, the date of sending the e-mail. It is recommended that the Visitor sends his/her letter by registered mail in order to provide credible evidence of the date of dispatch, in particular with regard to the burden of proof described below.

11.3.2 The burden of proof concerning the Visitor’s compliance with the rules of the right of withdrawal in accordance with the provisions of the applicable law is on the Visitor.

11.3.3 A The Service Provider is obliged to acknowledge receipt of the Visitor's withdrawal by e-mail within a reasonable period of time.

11.3.4 If the Visitor has purchased another product, in case of cancellation s/he is obliged to return the ordered product to the address of Floor 1 , Apáczai Csere János u. 15/2., Budapest, H-1051 Hungary, without undue delay, but not later than 14 days from the date of the communication of the cancellation. The deadline is deemed to have been met if the Visitor sends (posts or delivers to the courier service ordered by the Visitor) the product before the 14-day deadline.

11.3.5 The cost of returning the product (including the additional costs, such as customs, duties or other taxes) to the Service Provider's address shall be borne by the Visitor. The Service Provider does not assume the responsibility or cost of retrieving the product from the Visitor. The Service Provider will not accept parcels returned by cash on delivery or under any payment obligation. Apart from the cost of returning the product, the Visitor will not be charged any other costs in connection with the cancellation.

11.3.6 The Visitor may be liable for the depreciation of the Product in the event of withdrawal, if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the Product. The Service Provider may therefore claim compensation for depreciation or reasonable costs resulting from the use beyond the use necessary to inspect the nature, characteristics and functioning of the Product.

11.3.7 If the Visitor withdraws from the contract, the Service Provider will immediately, but no later than 14 days after receipt of the Visitor's notice of withdrawal, refund all consideration (product price) paid by the Visitor, including - in the event of a justified claim under the warranty - the proven cost of transport (delivery), except for any additional costs incurred because the Visitor chose a different mode of transport than the cheapest usual mode of transport offered by the online store.

11.3.8 The Service Provider is entitled to withhold the refund until the product has been returned or the Visitor has provided credible proof that it has been returned, whichever is the earlier.

11.3.9 When refunding, the Service Provider will use the same payment method as the original transaction. Refunds will be made within 4 weeks of the request.

11.3.10 Upon receipt of the parcel by our company, a three-person committee is present to unpack the parcel and examine the returned product, and if the product is damaged or otherwise defective (for example, the returned product was damaged, used, dirty or incomplete), minutes is taken on the spot.

11.4 Withdrawal/cancellation template (only fill in and return if you wish to withdraw from the contract):

Addressee:

Dorottya Experience Kft.

Budapest

Door 206, Floor 2, Dorottya utca 6

H-1051

I, the undersigned, declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the sale of the following goods or the provision of the following services:

Date of conclusion of contract/date of acceptance:

Name of visitor(s):

Address of visitor(s):

Signature of the Visitor(s) (only in case of paper declaration):

Place and date:

12. WARRANTY, PRODUCT WARRANTY AND GUARANTEE

Warranty and guarantee rights co-exist. The fundamental difference is that in the case of a guarantee the rules on the burden of proof are more favourable to the Visitor.

12.1 Warranty

11.1.1 In which cases can you exercise your warranty right?

In the event of defective performance by the Service Provider, you may assert a claim against the company under the rules of the Civil Code.

11.1.2 What rights do you have under a warranty claim?

You may - at your option - make the following warranty claims:

You can ask for a repair or replacement, unless one of these is impossible or would impose disproportionate extra costs on the business compared to another request. If you did not or could not ask for the repair or replacement, you can ask for a proportionate reduction in the price or you can have the defect repaired or replaced by another party at the expense of the undertaking or, as a last resort, you can withdraw from the contract.

You can switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the business gave a reason for it.

11.1.3 What is the deadline for you to claim warranty?

You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. However, you should note that you cannot claim any rights under a guarantee beyond the two-year limitation period from the date of performance of the contract.

11.1.4 Who can you claim against?

You may assert a warranty claim against the Service Provider.

11.1.5 What are the other conditions for the enforcement of your rights under the accessory warranty?

Within six months from the date of performance, you can assert your claim for a replacement warranty on condition that you prove that the product or service was provided by the Service Provider. However, after six months from the date of performance, you must prove that the defect which you have discovered existed at the time of performance.

11.2 Product Warranty

11.2.1 In what circumstances can you exercise your right to a product warranty?

In the event of a defect in a movable item (product), you may, at your option, exercise your right under point 1 or claim under the product warranty.

11.2.2 What rights do you have under a product warranty claim?

As a product warranty claim, you can only ask for the defective product to be repaired or replaced.

11.2.3 In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

11.2.4 What is the deadline for you to claim under the product warranty?

You have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

11.2.5 Against whom and under what other conditions can you assert a product warranty claim?

You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to make a product warranty claim.

11.2.6 6. In which cases is the manufacturer (distributor) exempted from its product warranty obligations?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

1. the product was manufactured or marketed for purposes other than its business, or

2. the defect was not detectable according to the state of science and technology at the time it was placed on the market, or

3. the defect in the product results from the application of a legal or regulatory requirement.

The manufacturer (distributor) only needs to prove one ground for exemption.

Please note that you may not claim for the same defect warranty and product warranty at the same time. However, if your product warranty claim is successful, you may assert your warranty claim against the manufacturer for the replaced product or repaired part.

11.3. Guarantee

In the event of defective performance, the Service Provider is obliged to provide warranty in the case of the sale of new consumer durables (e.g. technical articles, tools, machines) listed in Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables, as well as their accessories and components within the scope specified therein.

11.3.1 In what circumstances can you exercise your right to guarantee?

In the event of defective performance, the Service Provider shall be obliged to provide guarantee in the case of the sale of new durable consumer goods (e.g. technical goods, tools, machines) listed in Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain durable consumer goods, as well as their accessories and components within the scope specified therein.

11.3.2 What are your rights under guarantee and within what time limits?

The scope of the Decree is limited to new products and applies only to products sold under a consumer contract concluded in Hungary and listed in the Annex to the Decree. Guarantee rights may only be claimed by a Visitor who qualifies as a consumer.

The Service Provider shall communicate the duration of the guarantee period for each product at the latest by means of the information on the warranty certificate (warranty ticket) provided at the time of receipt of the product by the Visitor.

The Service Provider shall be released from its guarantee obligation only if it proves that the cause of the defect arose after performance.

Duration of the guarantee

1. one year for a sale price of HUF 10 000 or more but not more than HUF 100 000,

2. two years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,

3. Three years above the sale price of HUF 250000.

Failure to meet the above deadlines will result in the loss of rights. The guarantee period does not include the part of the repair period during which you cannot use the product as intended.

The guarantee period starts on the date of delivery of the consumer goods to you or, if the installation is carried out by the Service Provider or its agent, on the date of installation. If you put the consumer goods into service more than six months after delivery, the warranty period shall start on the date of delivery of the consumer goods.

In the event of replacement (repair) of the product or part of the product, the guarantee period starts anew for the replaced (repaired) product (part of the product) and for the defect resulting from the repair.

11.3.3 Claims that may be asserted under a guarantee

In the event of a defect covered by the guarantee, you can claim:

1. in the first place, at your discretion, repair or replacement, unless the chosen guarantee claim is impossible to be fulfilled or would result in disproportionate additional costs for the Service Provider compared to the fulfilment of the other guarantee claim, taking into account the value of the Product in its original condition, the seriousness of the breach of contract and the damage caused to you by the fulfilment of the guarantee claim.

2. at your option, request a proportionate reduction in the purchase price, have the defect repaired or replaced by another party at the Service Provider's expense, or withdraw from the contract, if the Service Provider has not undertaken to repair or replace the defect, cannot fulfil this obligation within a reasonable period of time, without prejudice to your interests, or if your interest in repair or replacement has ceased. There is no right of withdrawal for minor defects.

11.3.4 Defects precluding a guarantee claim

A defect is not covered by the guarantee if the cause of the defect occurred after the product was delivered to you, for example:

1. improper installation (unless the installation was carried out by the Service Provider or its agent, or if the improper installation is due to a fault in the instruction manual)

2. misuse, failure to observe the instructions for use,

3. incorrect storage, incorrect handling, damage,

4. natural disasters or Act of God.

11.3.5 Procedure in the event of a warranty/guarantee claim (in the case of a consumer)

You may also, at your option, make your claim for repair directly to the Service Provider's seat, any of its branches or subsidiaries, or to the repair service indicated by the Service Provider on the guarantee ticket. You may submit your guarantee claims to the Service Provider using the contact details set out in Clause 8.

The burden of proof of the conclusion of the contract is on you (invoice, receipt).

The Service Provider shall bear the costs related to the fulfilment of the warranty obligation.

The Service Provider shall keep a record of the warranty or guarantee claim notified by you to it and provide you with a copy of the record without delay and in a verifiable manner.

Repairs or replacements must be carried out within a reasonable time, taking into account the characteristics of the product and its intended use, and without prejudice to your interests.

If the Service Provider is not able to comment on the enforceability of a warranty or guarantee claim notified by you at the time of notification, it must notify you of its position within five working days in a verifiable manner.

The Service Provider shall keep the minutes for three years from the date of their recording and present them to the supervisory authority.

The Service Provider will endeavour to carry out the repair or replacement within a maximum of fifteen days. If the repair or replacement takes longer than fifteen days, the Service Provider shall inform you of the expected time for the repair or replacement. This information shall be provided, subject to your prior consent, by electronic means or by any other means which provides proof of receipt by the consumer.

If the product cannot be replaced, the Service Provider must refund the purchase price indicated on the invoice or receipt presented by you within eight days. The eight-day time limit starts to run after the expiry of the 30-day time limit for rectification without result.

11.3.6 Other rules for repair in case of compulsory guarantee

In a contract between a consumer and a business, the parties may not conclude any agreement to the detriment of the consumer other than the provisions of Government Decree No. 45/2014 (26.II.).

If during the warranty period:

(a) the first time the product is repaired, the Service Provider finds that the product cannot be repaired, the Service Provider is obliged to replace the product within eight days, unless the consumer has agreed otherwise,

(b) the product fails again after the Service Provider repaired it three times - unless you have agreed otherwise, or if you do not request a proportionate reduction of the purchase price and you as the consumer do not wish to repair the product or have the product repaired by a third party by the Service Provider's expense, the Service Provider must replace the product within eight days,

(c) if the product has not been repaired within 30 days of the date on which you notify the Service Provider of the need for repair, the Service Provider shall replace the product within eight days of the expiry of the 30-day period, unless you have provided otherwise.

If the consumer goods are defective for the fourth time, you are entitled to ask the Service Provider to repair the goods, or to request the Service Provider to reduce the purchase price proportionately, or to repair the consumer goods at the Service Provider's expense. If you do not exercise these rights, or if you have not made a declaration to this effect, the Service Provider must replace the goods within 8 days or, if this is not possible, reimburse you the sales price indicated on the invoice or receipt within 8 days. During the repair, only new parts may be installed in the Product.

If the Service Provider fulfils its warranty or guarantee obligations in a way other than the right you wish to enforce, the reasons for this must be stated in the minutes.

In the event of a replacement (repair) of the Product or part of the Product, the guarantee period shall start anew for the replaced (repaired) Product (part of the Product) and for the defect resulting from the repair.

Request for replacement within three working days

If you request a replacement within three working days of purchase (installation) due to a defect in the Product, the Service Provider cannot claim disproportionate additional costs, but is obliged to replace the Product, provided that the defect prevents its proper use.

Prohibition of parallel enforcement

However, you do not have the right to make a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time.

The guarantee does not affect your statutory rights, in particular your rights to claim for warranty, product warranty and damages.